No. Every part of a matter is handled by phone, video and secure document exchange. If a matter genuinely requires an original signature in front of a witness or a physical inspection, we tell you at the outset and arrange it.

Within one working day of first contact. If your matter has a deadline inside that window, say so in the message and it will be treated as urgent.

Anything you already have — letters, emails, contracts, photographs, court papers. We send a checklist beforehand for most matters, which is more reliable than guessing.

In writing, before work starts. Fixed fee where the scope is clear; hourly if you prefer, at the rate in your engagement letter. We will not go beyond an agreed estimate without asking you.

No. Court and tribunal fees are set by the court and passed through at cost. Anything beyond the price shown is quoted before the step is taken.

MM Law Solicitors Limited is authorised and regulated as an English and Welsh solicitors practice and holds professional indemnity insurance. Our full regulatory details are available on request.

No. We act for one client in one matter. Where our interests would conflict we will tell you at the outset and decline if necessary.

Our practice covers England and Wales. We can often advise on the English legal position for matters elsewhere, but we cannot act on foreign law.

Yes. After a consultation you receive a short written summary: the position, the recommended step, what it costs and the risks.

We tell you as soon as we know. You are not committed to further cost once we have advised against proceeding, and any unused work is explained on the final invoice.